You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Subscription not showing, account saying full.
My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this.
- Rich
Super User II
davi1983 wrote:
I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years!Use the credit card charge lookup tool to make sure the account you're being charged for is the one you're signed in to. If I had to bet, you have more than one account and you're not signed in to the one you're paying for.
