You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
Megan
Dropbox Staff
Dropbox StaffHi Xeri, how are you today?
Would it be okay for me to send you an email, in order for us to have a closer look into this?
Let me know!
I am trying to upgrade my account from a legacy (very old) "Dropbox Plus 2GB" to a new "Professional for Individuals".
I have gone through various hoops with support, explaining in detail how I am trying to upgrade, then sending a screen video of me actually trying to upgrade, but every time I get a message saying "Can't Upgrade", no reason, just won't work.
Support have been awful, I now can't get any response, so seeing if anyone out there can help?
Cheers
Scott
I had a similar experience trying to go the other way. Still haven't managed it, but dropbox put me on a free temporary subscription while they tried to sort it out.
- Megan
Hi Scott Graham & rjmassey, happy Thursday!
You mentioned you've contacted our Support in regards to this. Would you be able to send me the ticket number in question, in order for me to locate it on our system?
Thank you so much! Keep me posted.
