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Forum Discussion
Not eligible for Dropbox for macOS 12.5 or later
Hi.
I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files.
Therefore we want to upgrade to the new version that supports the Apple silicon API.
However, we do not receive an invitation and in settings it says "You are not eligible for the updated Dropbox for macOS on File Provider at this time"
Have been in contact with dropboc support several times. Only get stupid answers before they stop replying at all.
Please, can anyone help?
Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, w
We will be in touch when we have any updates. Thanks again for the feedback.
- Hannah
Dropbox Staff
Hey Onnbrok, thanks for posting to our Community.
As I'm sure our support team has already mentioned, we're still in the process of rolling out the new Dropbox for macOS version of the Dropbox app.
When you’re eligible, you’ll receive a notification on the Dropbox icon in your menu bar.
In the meantime, you can join our beta program. To do this, you can turn on early releases.
Let me know if you have any questions.
This has reached a ridiculous level. Dropbox supposedly has been rolling out this fix for months (for over a year now). I've yet to receive notification of being eligible on either a personal or a business account. It is seriously disrupting our workflow with InDesign and any other program that links files.
After a decade+ with Dropbox, we are considering moving to Box.
Hi Hannah,
How is this rolled out? I have two devices on Ventura, and on one the Dropbox client has been updated a month ago, and on the other it (still) hasn't.
- Nancy
Hi Michel B.16, hope it's OK to jump in.
Do you have any external drives connected to the computer in question/Dropbox app perhaps?
I cant do either as Now I have noticed this!! am I correct??
- Walter
Hey franko2000, sorry to hear you're having issues with this.
To be able to run the desktop app on your computer, you'll need to be on Mac OS 10.13 High Sierra or later.
For more information, you can have a look here.
I hope this helps a tad.
why now after this period of time don't I want to change my operating system?? why..
