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Forum Discussion

Onnbrok's avatar
Onnbrok
New member | Level 2
2 years ago

Not eligible for Dropbox for macOS 12.5 or later

Hi. I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files. Therefore we want to upgrade ...
Desktop
dropbox business
Mac
  • Amy's avatar
    Amy
    2 years ago

    Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, we hear your frustrations and understand your confusion about the eligibility criteria and migration process. 

     
    Currently, users interested in migrating need to be running macOS 12.5 (although we recommend macOS 13 for the best experience) and have less than 300K files. If you have more than 300K files, we recommend using Selective Sync to decrease your number of files to meet the requirement, migrate, and then, if you’d like, you can sync the content back to your Dropbox. 
     
    Here’s how you can sync down your content in order to migrate:
    1. Open your Dropbox desktop app preferences.
    2. Click the Dropbox icon in your menu bar in the top right corner of your screen.
    3. Click your avatar (profile picture or initials) in the top-right corner.
    4. Click Preferences.
    5. Click the Sync tab.
    6. Under Select folders to sync to this Mac (Mac), click Select folders.
    7. Check the folders you’d like saved on your hard drive. Uncheck the folders you’d like removed.
    8. Click Update.
     
    We understand that this is not ideal. We are working on solutions to this issue and will let you know as soon as we have made the necessary improvements. 
     
    We will be in touch when we have any updates. Thanks again for the feedback.
     
franko2000's avatar
franko2000
New member | Level 2
2 years ago

 I cant do either as Now I have noticed this!! am I correct??

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey franko2000, sorry to hear you're having issues with this.

     

    To be able to run the desktop app on your computer, you'll need to be on Mac OS 10.13 High Sierra or later. 

     

    For more information, you can have a look here.

     

    I hope this helps a tad. 

    • franko2000's avatar
      franko2000
      New member | Level 2
      2 years ago

      why now after this period of time don't I want to change my operating system?? why..

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