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Forum Discussion
Will I receive a refund when cancelling my subscription part way through the billing cycle?
If I pay the yearly fee on a one-time basis and find I need to cancel 6 months later, is the balance refunded?
that WAS my question
Daphne
Dropbox Staff
Dropbox StaffDaphne,
"Cheers" is not the correct response to telling someone they can't get a refund for an annual charge. Dropbox is ripping people off. I will be complaining as loudly and as often as I can. I want to cancel my Professional subscription and the annual charge taken off my credit card. My account was connected to the wrong email address (an old defunct address) and I can't get to the account any way. This is a ripoff.
I agree that this is quite scandalous. I have not come across any subscription where when you cancel and do not want to use the service any more you do not get a pro-rated refund.
My subscription was just renewed 2-3 days ago. I just cancelled my subscription...am I eligible for a refund since I cancelled close to the renewal date?
- Rich
Super User II
Only Support will be able to answer that. Officially, there are no refunds unless legally required.
Also, as stated above, cancelling a subscription doesn't cancel the account. Your subscription will remain active until the end of the current billing period, at which point the account would be downgraded instead of automatically renewing again.
