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Forum Discussion

seahawk's avatar
seahawk
New member | Level 2
3 years ago

Why is Dropbox asking me to upgrade my account?

In the last week, I received three marketing emails from dropbox aimed at getting me to upgrade my account thinly veiled as alternately alarmist alerts and courtesy reminders about my account reachin...
emails
Notifications
Plans
Storage space
upgrades
IronOre's avatar
IronOre
New member | Level 2
2 years ago

Please STOP pushing marketing / advertisements with notifications.  At the very least, let me opt-out of marketing spam.  This is a gross misuse of notices, which I expect to be something IMPORTANT about my account - for example, a potential security breach.  I am forced to either turn off all notifications and risk missing important messages or leave notifications on and continue getting constantly interrupted with upsell SPAM.  I deleted my Uber account because of the nonsense.  STOP IT !!!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi IronOre, sorry to hear about that! 

     

    In regards to the notifications that you mentioned, could you clarify where do you see them? Is it in email notifications, in the app or website? 

     

    Also, are they notifications about possibly upgrading your account to a different plan?

     

    Keep me posted, and we'll take it from there!

    • IronOre's avatar
      IronOre
      New member | Level 2
      2 years ago

      I'm getting notifications from the app on my iPhone & iPad about family upgrade offers and tax season.  When I go to Settings > Notifications > DropBox - I can only turn on or off notifications - there is no way to limit notifications, removing marketing msgs.  What makes this upsetting is that I rely on notifications to inform me about potential issues with my account that require my immediate attention - for example, a login I didn't perform.  Like I said in my post, I had to delete my Uber account due to this misuse of notifications.  Right now, I've turned-off notifications for DropBox to eliminate the spam - with the risk of missing important notices.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi IronOre, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.

         

        I'll forward your feedback to the appropriate areas so we can continue to improve.

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