Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

comicsans's avatar
comicsans
Explorer | Level 3
5 months ago

Unable to redeem HP + Dropbox promotional offer.

I recently purchased a HP laptop and remember seeing that it came with 100GB of free Dropbox storage for a year (https://help.dropbox.com/storage-space/hp-promotion).   However I am now unable to...
Plans
Promotions
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @comicsans, thanks for posting here today! 


Let's jump right into this! Did you buy your device new or pre-owned?


Also, did Dropbox come preinstalled on the device or did you download it yourself?
 

Keep me posted, and we'll take it from there! 

comicsans's avatar
comicsans
Explorer | Level 3
5 months ago

Hi Megan,

 

I bought the device new. It came with a Dropbox promotional application although this no longer seems to exist. I have since installed the regular version of Dropbox.

 

Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey @comicsans, is it alright if I open a ticket for you, in this case?

     

    I’d like to take a closer look into your Dropbox account, and see what may be happening.

     

    Let me know!

    • comicsans's avatar
      comicsans
      Explorer | Level 3
      5 months ago

      Yes please!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        I just sent you an email @comicsans!

         

        I'll see you there, cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!