Re-subscription to a plan leads to a new payment??
Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to Basic(free) plan. I received the explanation that the plan is still active until the paid period, but new uploads cannot exceed the 2Gb limit set for Basic plan (access to old uploads is available). The question is whether re-subscribing to the Plus plan within this active /paid period would lead to another payment, as the re-subscription is requiring to enter credit card information. Thank you for your responses!!
Refunds can take some time to be processed raptor10
You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information.
If you were to resume a subscription you had cancelled but was still ongoing, you wouldn't need to enter new billing information. Are you sure that the account isn't already upgraded to the free, Basic plan?
So it’s been Plus plan for a while until downgraded to Basic plan, but I am assured that the plan is still active and valid till the end of the paid period. When I push the re-subscribe button, it asks for credit card details.
If I get this right, you’re currently on a Plus plan, you cancelled your next renewal at some point, but now you’d like to continue with your paid plan as it is, and not downgrade to a free Basic account. Is this correct?
If you check your linked to Dropbox email address, are you seeing your cancellation confirmation? Is there an option to re-subscribe there perhaps without re-inserting your payment details?
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The question is whether re-subscribing to the Plus plan within this active /paid period would lead to another payment, as the re-subscription is requiring to enter credit card information. 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Re-subscription to a plan leads to a new payment??","moderationData":{"__ref":"ModerationData:moderation_data:672411"},"body":"
If you were to resume a subscription you had cancelled but was still ongoing, you wouldn't need to enter new billing information. Are you sure that the account isn't already upgraded to the free, Basic plan?
If you were to resume a subscription you had cancelled but was still ongoing, you wouldn't need to enter new billing information. Are you sure that the account isn't already upgraded to the free, Basic plan?
\n
Let me know and we'll take it from there.
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If I get this right, you’re currently on a Plus plan, you cancelled your next renewal at some point, but now you’d like to continue with your paid plan as it is, and not downgrade to a free Basic account. Is this correct?
\n
\n
If you check your linked to Dropbox email address, are you seeing your cancellation confirmation? Is there an option to re-subscribe there perhaps without re-inserting your payment details?
If I get this right, you’re currently on a Plus plan, you cancelled your next renewal at some point, but now you’d like to continue with your paid plan as it is, and not downgrade to a free Basic account. Is this correct?
\n
\n
If you check your linked to Dropbox email address, are you seeing your cancellation confirmation? Is there an option to re-subscribe there perhaps without re-inserting your payment details?
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Refunds can take some time to be processed raptor10
\n
\n
You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information.
You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information.
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Dropbox Staff
