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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

Stormer's avatar
Stormer
New member | Level 2

Note, the e-mail address I've registered has just received e-mails from Dropbox Community.

Stormer's avatar
Stormer
New member | Level 2
2 years ago

Can someone please suggest how I can contact drop box support for a solution to this issue. Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Stormer, thanks for bringing this to our attention.

     

    Can we send you an email, so we can look into this internally?

    • josh18's avatar
      josh18
      New member | Level 2
      11 months ago

      Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey josh18 - sorry to hear you're having issues with this.

         

        Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes? 

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