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Forum Discussion
I've no longer access to the email address linked to my plan - how can I make sure it's cancelled?
I had a subscription under an email address I no longer have access to. I want to make sure the account is cancelled before it auto-renews in a few days. How can I ensure it's cancelled?
Rich
Super User II
Super User II
jstech wrote:
I had a subscription under an email address I no longer have access to. I want to make sure the account is cancelled before it auto-renews in a few days.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
When asked for the email associated with the account, be sure to enter an email address you have access to or you won't receive replies. You can add the account email further down the page in the Other Details section.
