We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

KG18's avatar
KG18
Explorer | Level 3
3 months ago

I'm getting charged even though I have a Basic account.

I have Dropbox Basic, a free account. There is no billing instruction on my subscriptions page. I have no recollection of upgrading. I have no other email addresses with Dropbox accounts. I’...
Billing
cancellations
Payments
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi KG18 ,

 

Thanks for contacting us with this issue. 


Can you please check the following website : 

https://help.dropbox.com/billing/find-credit-card-charge ?

 

Here you can enter the required information to find which account you are paying for.

 

If there is confirmation that this is the case, can you please get back to us? 

 

We can take it from there to help you with this issue.  

  • KG18's avatar
    KG18
    Explorer | Level 3
    3 months ago

    Thank you for your prompt reply. I trust that the remainder will be so swift.

    I paid with PayPal or another form of payment.

    I have already filled out a Billing Help Request form, as instructed and this has been sent forward via the channels requested.. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @KG18, I hope you're doing well! 

       

      I managed to locate your ticket and it seems that it got mistakenly caught by our spam filter and closed. 

       

      I'm going to go ahead and open a new ticket on my end for you.

       

      Thank you! 

      • KG18's avatar
        KG18
        Explorer | Level 3
        3 months ago

        I have replied to your email to me.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!