You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jwsm20's avatar
jwsm20
Explorer | Level 3
5 years ago

I paid for the annual Plus subscription through Apple but my account is on the Basic plan

Hi,   On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account.   I have tried to find an email address to contac...
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  • Walter's avatar
    Walter
    5 years ago

    Hi jwsm20; welcome to the Dropbox Community and happy Monday!

     

    As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device?

     

    In order to do so, please follow the below steps:


    1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".

     

    This should activate your last upgrade.However, if you can't see "Restore purchase" this means that your app isn't up to date and you'll need to update your Dropbox app from the App Store on your device and try again.

     

    I hope this information helps and please let me know if you still can't see your upgrade after this.

     

    Thanks! 

     

Tboyistre34's avatar
Tboyistre34
Explorer | Level 3
How would i do this with google play android..restore my purchase..because everytime i try to upgrade it says ive already upgraded and now im at a stand still
jwsm20's avatar
jwsm20
Explorer | Level 3
5 years ago

Sorry, I have an iPhone. 

But maybe follow the suggestions below. Apart from that, I don't know how to help.

 

Hi @jwsm20; welcome to the Dropbox Community and happy Monday!

 

As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device?

 

In order to do so, please follow the below steps:


1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".

 

This should activate your last upgrade.However, if you can't see "Restore purchase" this means that your app isn't up to date and you'll need to update your Dropbox app from the App Store on your device and try again.

 

I hope this information helps and please let me know if you still can't see your upgrade after this.

 

 

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