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Forum Discussion
I need a phone number to call customer support
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
mdunk wrote:
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Were you able to find a phone number? This is crazy!
I think it's so crazy how they don't have a phone number/chat/email option available to you if you're not paying for a membership.... having access to companies when there are issues should be a benefit to all members, not those who pay a premium. This alone has encouraged me to stop using DropBox all together. - coming from a non-paying member who is having an issue and needs to speak with someone.
- Rich
Super User II
ad257899 wrote:
coming from a non-paying member who is having an issue and needs to speak with someone.
There are still options for contacting support for non-paying members, depending on what the issue is (billing, sign-in, account related matters, etc.). Your best option is to first create a new post here describing the problem and someone will let you know how best to proceed.
- T_theresa_A
Community Manager
