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Forum Discussion

Badgerman's avatar
Badgerman
New member | Level 2
6 years ago

I have an unauthorized charge from Dropbox. What can I do?

Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Billing
cancellations
Refunds
  • Rich's avatar
    Rich
    2 years ago
    kllebeau wrote:

    I have an unauthorized charge on my debit card.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Tequila_1934's avatar
Tequila_1934
New member | Level 2
I’m having the same issue, I don’t use drop box and have never payed for anything related to it but there have been 2 payments come out of my account.
I’ve tried the receipt finder but I don’t have a Transaction ID in my account, and every time I try to click ‘billing help request’ the page doesn’t load.

Please help because I don’t appreciate money being taken without permission
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Sorry to hear that Tequila_1934 - let's see what we can do about this.

At first, as you mentioned that you don't use Dropbox, have you reported this to your bank?

I'm only suggesting this as your credit card details might have been compromised and used to purchase a Dropbox subscription.

In any case, as mentioned, the best way to handle billing inquiries is through our official Support portal so feel free to log a ticket with our team though this page: 

https://www.dropbox.com/support 

Let me know if you have any questions in the meantime and welcome to our Community!

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