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Forum Discussion

Itzjinie's avatar
Itzjinie
Explorer | Level 3
3 years ago

I got an error while upgrading, but the money has been taken out of my account

I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subs...
Billing
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Dropbox Plus
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, dannyreevell.

 

Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps?

dannyreevell's avatar
dannyreevell
Explorer | Level 3
2 years ago
Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I see, thanks for trying, dannyreevell. Can we send you an email, to investigate this further?

     

    As for you, NessieRocks10, thanks for reporting this.

     

    Have you tried the "restore purchases" option mentioned in my previous reply above?

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