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Forum Discussion
I can't link a 4th device to my Dropbox account, even though I pay for Plus.
Hello , after searching and searching , talking to a chat bot that gave stupid similair answers , due to lack of an ordinairy support phone number somewhere on the dropbox site to get in contact , I...
Rich
Super User II
Super User II
Ruud Jansen wrote:
You tell me how ?????
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
thank you Rich , but billing is not my direct problem!
I pay for PLUS but the system recognize me as BASIC.
Okay , your credit card charge lookup tool issue was clear , but I didn't pay with a credit card , it is automatically done by direct debit . So I cannot identify the email address associated with the paid account. Those 12 digit is not on the bank copy , ther are much more numbers on it..
no defense of all , but Is it that difficult to understand my issue ?
I just want to get some personal 1:1 help , to solve this , that I am a full PLUS user , or to help me , that 's all I am asking for
- Walter
Dropbox Staff
Hey Ruud Jansen - would it be OK if we reached out via email to have a further look internally at this point?
Hello Walter , yeah super !!! That would be great , thank you! I hope to hear from you soon , thanks!
- Rich
Ruud Jansen wrote:
billing is not my direct problem! I pay for PLUS but the system recognize me as BASIC.
That's a billing issue. You're being billed for something that you're not getting. Either follow the steps I posted which will let you submit a help request, or respond to Walter so they can reach out (by opening a request in your name).
Thanks Rich! It's indeed a billing issue , only without direct support help it's impossible to solve.
Best regards
- Nancy
Hey Ruud Jansen! I’ve opened a ticket for you. Please go ahead and respond to it, when possible; we’ll go from there.
