You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Lavellsydney's avatar
Lavellsydney
New member | Level 1
20 days ago

I cancelled my trial, but my account got downgraded immediately.

I had a free trial but was alerted to cancel my plan before the date of trial ending … I canceled under the impression i would have my account until my end date but lost it the day I canceled how cou...
Billing
cancellations
downgrade
maher1982's avatar
maher1982
Icon for Super User rankSuper User
20 days ago

Hi, I'm afraid you won't be able to re-instate your trial but did you use a credit card or PayPal for payment?

When you cancel a free trial:

  • If you signed up with a credit card, your account will remain on the trial plan until the end of the trial period, after which it will change to a free Dropbox Basic plan.
  • If you signed up with PayPal, your account will switch to the free Dropbox Basic plan immediately upon cancellation.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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