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Forum Discussion

Nancy Delaney's avatar
Nancy Delaney
New member | Level 2
7 months ago

I cancelled my plan, but was charged again two days later - can I get a refund?

I canceled my plan on June 21 however, you guys still charged me this month's charge on June 23. Can you please refund $18.07. Thanks Nancy
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cancellations
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Nancy Delaney. You can still contact our support team with these steps. You just need to make sure you’re NOT logged into any Dropbox account, while doing so. 

 

You can send me your ticket number here afterwards.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for that Nancy Delaney!

     

    I just located your ticket, and I'll be replying back as soon as possible.

     

    Thanks!

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