You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mike l's avatar
Mike l
Explorer | Level 3
2 years ago

How do I cancel the trial plan

How do I cancel the trial plan and make the actual payment?
cancellations
Plans
upgrades
llubrano32's avatar
llubrano32
New member | Level 2
2 years ago
good luck. i was charged after i tried canceling the day after i entered the trial i didnt even wait a few days. cannot for the life of me find out how to cancel my acct!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey llubrano32, sorry to hear you're having issues with this.

     

    Can you please let us know if you upgraded through the app store on a mobile device or if it was through our website directly? 

    • Tosari's avatar
      Tosari
      Explorer | Level 3
      2 years ago

      I have spent hours with support, never could get the trial plan removed.  I need this situation fixed as soon as possible.

       

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!