You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How can I cancel a Dropbox subscription if I don't have access to the account?
Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
Hi, I was hoping someone would be able to give me advice. A former employee created a dropbox account and used the company credit card to charge their subscription. The employee is no longer at the company, but the account is still getting charged. Their email has been deactivated but we are not able to log in, or access the account to cancel the subscription or view the invoices. Since we can't get into the account we aren't able to cancel the billing, does anyone have any advice on how to contact Dropbox or get back into the account?
- Megan
Dropbox Staff
Hi courtj043, welcome to our Community!
Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further?
Keep me posted!
Hi, yes absolutely! My email is
[email removed as per Community Guidelines] - thank you so much!
Megan,
I am having a very similar issue. Can you please assist?
I have this same issue of a former employee signing up for drop box. We are still continuously being charged on the company credit card. How can I cancel this account with no access to the email. I have no idea which employee signed up for this account we have been getting charged for so long and our company is so large. How do I go about canceling this service. I wish there was a phone number on the website to talk to someone to fix this.
