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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi again, smi8!

 

I was able to look into this and at the moment, it’s only possible to opt in for a monthly billing cycle via UPI. 

 

If you’d like to switch to an annual plan instead, then you’d need to downgrade and then, re-upgrade your Dropbox account with a different payment method.

 

Also, welcome to the forum, tarun_sahni!

 

Can you let me know what billing cycle are you on at the moment (yearly/monthly)? Also, what’s your current plan type?

stuffsneak's avatar
stuffsneak
New member | Level 2
3 years ago

Hi,

 

I was moved to a 2 GB basic plan after my current yearly plan was expired. I tried paying for the yearly plan using my CC however payment doesn't go through as explained by everyone.

 

I can see the UPI option in the monthly plan but why is it not there in yearly plan?

 

What can we do to directly pay for the yearly plan as it saves us some amount?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for posting here, stuffsneak!

     

    I’m afraid that UPI can’t be used as a payment method for yearly plans at the moment, as they only support monthly subscriptions.

     

    In order to select a yearly subscription, you’d need to use a different payment method.

    • grmunjal's avatar
      grmunjal
      Explorer | Level 4
      3 years ago

      Hi All,

       

      Having the same issue when trying to change my plan from Plus to Family. I have tried all variations of two different cards, paypal with chrome/safari regular/incognito but to no avail. Every time I try, getting the error "please update your payment method". Please help resolve.

      • grmunjal's avatar
        grmunjal
        Explorer | Level 4
        3 years ago

        Add firefox browser to my list of things tried above. Nancy Requesting any dropboxer to help.

         

        Looks like other cloud solutions are not having problems with Indian payments so might have to migrate.

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