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Isaiah Barrett's avatar
Isaiah Barrett
New member | Level 2
5 months ago

Dropbox has charged my account $119 when I canceled my subscription last month

I went into my bank account today and noticed a charge of $119 that does not make sense. I canceled my dropbox account last month and I am still getting charged. How can I get a refund??
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Isaiah!

 

I'm glad you were able to figure out what happened.

 

Who mentioned the refund, was it our support team?

 

If so, can you give me the ticket number for your communication with them, so I can check it out?

Isaiah Barrett's avatar
Isaiah Barrett
New member | Level 2
5 months ago

It wasn't a support team, it was Dropbox just saying there would be a refund after I downgraded my account back to Basic

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi Isaiah Barrett, do you see any information about a refund on the payments page on your account?

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