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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey francesc2, when you say that you've been denied access, can you clarify that?

 

And what kind of charges are you getting? Are they credit card ones or from iTunes/Google Play?

Peter Sperski's avatar
Peter Sperski
Explorer | Level 3
11 months ago

I was double charged by Droopbox and after 1 month of exchanging dozens of emails and chats with their team I was told that it was not a Dropbox charge by a senior consultant. He asked me to open a dispute with my bank. my bank proved it was a Dropbox charge. I got the refund, but it took me 2 months. It was USD 180 charge and I believe many people would just give up, I was close too. It is a very frustrating working with Dropbox customer service team.

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