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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info, Peter.

 

I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further.

 

I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.

Peter Sperski's avatar
Peter Sperski
Explorer | Level 3
2 years ago

Bank has proved this is Dropbox charge, I spent 4 days providing all info you requested. DROPBOX could not find the charge, so I'm paying for service I did not order. DROPBOX marked this case as closed.

 

FOR GOD SAKE - 9/1 is a Dropbox charge, you agreed charge happened. 10/1 - I have prove from bank this is exactly the same company.

DROPBOX MARKED THIS CASE AS CLOSED AND ASKED ME HOW SATISFIED M I WITH YOUR SERVICE.

 

YOU LITERALY DID NOTHING TO HELP ME. SATISFIED - ARE YOU KIDDING?

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