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hekate's avatar
hekate
New member | Level 2
9 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putti...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Sure thing SteLee - you've got :envelope: 

rkenedi's avatar
rkenedi
New member | Level 2
8 months ago

Hey @Walter, I'm getting the same error on my account. Help please!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi there rkenedi - thanks for joining the discussion and sorry to hear you're also getting this error.

     

    May I reach out via email to have a better look internally? 

    • rkenedi's avatar
      rkenedi
      New member | Level 2
      8 months ago

      Hey Walter - sure of course. NB I ended up getting it to work after a few days by somehow signing up on my phone (never worked on desktop, any browser). Still happy to connect tho.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        It it's sorted now, there's no need to look into it internally, but if you still want to investigate, please let me know and I'll send you an email ASAP.

         

        Thanks so much for your cooperation so far rkenedi 

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