You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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BaliThai's avatar
BaliThai
Helpful | Level 6
2 years ago

Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"

I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received ...
desktop
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Mac
  • BaliThai's avatar
    BaliThai
    2 years ago

    So to just complete this thread - the advanced uninstall/reinstall didn't work - in that the terminal commands did not work. Our IT department finally got involved and we finally just did an uninstall (steps 1 - 2 of the advanced instructions for Mac), had to go into Activity Monitor to manually force quit the Dropbox.app again, did step 3, skipped step 4 and just downloaded Dropbox for Mac, installed it and it is now working. No one was sure why step 4 did not work for us, but at least I have it up and working!  Thank you for all of your help.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

You can check if your backups are enabled from this page on your account.

 

An advanced reinstall would be the best way to go about this, since it would fully remove the app from your device and unlink it at the same time, allowing you to reinstall it under the user account.

 

Once the app is installed, the files on the site would sync down to your machine again in the Dropbox folder in the user account.

BaliThai's avatar
BaliThai
Helpful | Level 6
2 years ago

So to just complete this thread - the advanced uninstall/reinstall didn't work - in that the terminal commands did not work. Our IT department finally got involved and we finally just did an uninstall (steps 1 - 2 of the advanced instructions for Mac), had to go into Activity Monitor to manually force quit the Dropbox.app again, did step 3, skipped step 4 and just downloaded Dropbox for Mac, installed it and it is now working. No one was sure why step 4 did not work for us, but at least I have it up and working!  Thank you for all of your help.

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