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Sky Free's avatar
Sky Free
New member | Level 2
12 months ago

Account Upgrade trial Failed due to 'technical error"

We have just set up a new account and tried to upgrade the plan for more space, but it has repeatedly got to the end of the set up, and dumped me back to the main page with a small note at the top of the page saying "Couldn't start trial due to technical error." 

Plans
upgrades
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for bringing this to our attention, Sky Free.

     

    Have you tried doing this through a different browser or a private browsing window, to see if you get a different behavior?

     

    Keep me posted.

    • Sky Free's avatar
      Sky Free
      New member | Level 2
      12 months ago

      Hi Hannah,

      Neither different browsers or private browsing on any of them solved the issue, I still go the same error, 

      I did upgrade without the trial which worked fine, So it's not an issue for me any more, but is a glitch on the system still, 

      Thanks, Dom 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Sky Free, thanks for letting us know! 

         

        We'll definitely keep an eye out. If you need anything else, we're here! ðŸ¤“

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