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Forum Discussion

Sky Free's avatar
Sky Free
New member | Level 2
2 years ago

Account Upgrade trial Failed due to 'technical error"

We have just set up a new account and tried to upgrade the plan for more space, but it has repeatedly got to the end of the set up, and dumped me back to the main page with a small note at the top of...
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for bringing this to our attention, Sky Free.

 

Have you tried doing this through a different browser or a private browsing window, to see if you get a different behavior?

 

Keep me posted.

  • Sky Free's avatar
    Sky Free
    New member | Level 2
    2 years ago

    Hi Hannah,

    Neither different browsers or private browsing on any of them solved the issue, I still go the same error, 

    I did upgrade without the trial which worked fine, So it's not an issue for me any more, but is a glitch on the system still, 

    Thanks, Dom 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Sky Free, thanks for letting us know! 

       

      We'll definitely keep an eye out. If you need anything else, we're here! 🤓

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