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Juliev22's avatar
Juliev22
Explorer | Level 3
2 years ago

Cannot access an old dropbox account - still being charged

Hello,   I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not...
Billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Juliev22 wrote:

I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Juliev22's avatar
Juliev22
Explorer | Level 3
2 years ago
Thanks Rich. It is not working for me. I need someone from dropbox to assist me directly I believe. Appreciate your help tho

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