You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
2 years ago

Billing Page Won't Load

The Dropbox site is giving me nothing but headaches.  If I am signed out I can go to the billing page and it loads.  If I go to sign in, the right side of the page doesn't load.  I turned off ad bloc...
Payments
Plans
upgrades
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey impossiblefunky, thanks for bringing this to our attention.

 

Have you tried from a different browser or a private browsing window, to see if that helps?

 

Let me know how it goes and we'll go from there.

impossiblefunky's avatar
impossiblefunky
Explorer | Level 3
2 years ago
Yes. Three laptops, one phone, six browsers, incognito, cleaned cookies and cache.

The right loads when I'm not logged in and disappears when I'm logged in. I think it's a JavaScript issue.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi impossiblefunky, interesting behavior. 

     

    Could I send you an email, in order for us to have a look? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just sent you an email impossiblefunky! 

         

        I'll see you there! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!