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Cas01's avatar
Cas01
Explorer | Level 3
17 days ago

Pay for a Dropbox Plus account, but have a Basic count. How to close the Plus account?

On December 30, 2018 I registered on Dropbox via internet and I upgraded to Dropbox Plus (authorization number 1315689020412770). Every year an ammount is debited under this authorization number.  ...
Billing
cancellations
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
17 days ago
Cas01 wrote:

... according to my account I do not have a Dropbox Plus account, but a Dropbox basic account. Because of that, it is not possible for me to cancel my Dropbox Plus subscription.

You likely have more than one account. Use the credit card charge lookup tool to identify the account you're being charged for, then sign in to that account to cancel the subscription.

 

If you're unable to identify or sign in to the account that you're paying for, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • Cas01's avatar
    Cas01
    Explorer | Level 3
    16 days ago

    Hi Rich, 

     

    I participate in a Dropbox Advanced account. 

     

    I noticed that in this advanced account my first invoice of my Dropbox Plus account (30/12/2018) is stored (under the heading:  “facturering”). There is also another invoice stored, it concerns a restitution (25/4/2019) (Factuur ID: 41L3XP7YRZ7V). Strangely enough, all other Dropbox Plus invoices of the following years are not shown/stored.

     

    Unfortunately, I also can’t close my Dropbox plus account in this advanced account, or maybe I don't know how.

     

    Do you have any suggestions?

    Otherwise, I will try to contact Dropbox Support directly as you described.

    Thanks for your advice

     

    Cas

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