You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

spag's avatar
spag
Explorer | Level 3
4 months ago

Paid for an upgrade but didn't get it

How on earth can I speak with someone? They screwed up my account... I paid for an upgrade and it hasn't been acknowledged. The chat and contact us features are a complete joke
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey @spag, thanks for the update.

 

And how did you upgrade your account? Was it directly from dropbox.com or the Dropbox app on your mobile device?

spag's avatar
spag
Explorer | Level 3
3 months ago
I responded to an iCloud email on my phone
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    How do you mean 'you responded to an iCloud email'?

     

    Dropbox only does upgrades via its website or its own apps. You cannot upgrade via an email address - especially one which isn't dropbox.com

    • spag's avatar
      spag
      Explorer | Level 3
      3 months ago
      I received an email on my iCloud account stating that my account was out of storage and I clicked on a link and paid to upgrade my account.
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 months ago

        If you log on to the website at www.dropbox.com/home with the iCloud email does that account show the upgrade? 

         

        Does your card or PayPal show a payment to Dropbox?

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