You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Paid for a subscription, didn't get a subscription
I purchased a 2TB plan: after payment, got redirected to my profile and nothing had changed. No billing info too. Have the transfer details from my bank if needed, as money definitely sure exited my...
- Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.
Still, very disappointed with the Dropbox support.
Rich
Super User II
Super User IIIf you're paying through a bank transfer you may need to wait for the funds to fully clear before the subscription is activated.
Well, in all other purchases with this payment system (iDeal), it's usually automatic.
Also, I assume if that was the case, at least some form of "pending" billing would be in order? Right now I don't even have a billing section on my profile.
Also no way of contacting support directly with this question, just the usual smoke curtain with FAQs and chatbots and Community.
I get that these are useful for a lot of situations — but just feel massively NOT supported by Dropbox here.
