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Forum Discussion
Paid for a subscription, didn't get a subscription
I purchased a 2TB plan: after payment, got redirected to my profile and nothing had changed. No billing info too. Have the transfer details from my bank if needed, as money definitely sure exited my...
- Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.
Still, very disappointed with the Dropbox support.
same problem overhere. Paid €119,88 by bankcard via Ideal on my cellphone. But never got the 2TB I paid for. Who can help me to get the 2TB I paid for or how can I get my money back??
- Megan
Dropbox Staff
Hey afonsogonsalves & Marsis64, I hope you're both doing well!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Thanks!
Dear Megan,
Thank you for your comment. Yesterday I got my money back. Don't ask me how and why, but ofcourse I'm very happy about it. Unfortunataly I did not get any explanation from Dropbox!
- Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.
Still, very disappointed with the Dropbox support.
