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Forum Discussion
Not able to upgrade to Dropbox Plus - Family
Hi,
I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family".
When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus"
It only allows me to upgrade to "Dropbox - Professional"
No one from Sales was able to help and my emails have gone unanswered.
Can someone please help
Thank you
Regards
Sahil Goyal
- Thanks for that sahilgoyal!
It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.
Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?
- Mark
Super User II
How are you currently paying for Dropbox sahilgoyal ? You can only upgrade if you are paying Dropbox direct and not using a third party such as the Apple or Google Play stores.
Hi Mark
Thank you for your reply
I am paying Dropbox directly via Credit Card
- Daphne
Dropbox Staff
Hi there sahilgoyal, can you let me know if you're following these steps to upgrade to the Family plan?
Hello,
I have a free dropbox account and I have been trying to upgrade to Plus- for individuals for 3 days now.
When I fill out my details and click on purchase, nothing happens. I don't even get a notification/ error.
It just seems like the website is not working.
I tried this with several credit cards and in several web browsers (Edge & Chrome).
I am pretty desperate right now.
How can I solve this?
Thank you,
Bettina
