You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sahilgoyal's avatar
sahilgoyal
Explorer | Level 3
4 years ago

Not able to upgrade to Dropbox Plus - Family

Hi, I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family". When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus" It only a...
Dropbox Family
Dropbox Plus
Plans
upgrades
  • Daphne's avatar
    Daphne
    4 years ago
    Thanks for that sahilgoyal!

    It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

    Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey Bldruyck, welcome to our Community! 

Just out of curiosity, do you use this page when trying to upgrade? 

Let me know, and we'll take it from there!
Bldruyck's avatar
Bldruyck
Explorer | Level 4
4 years ago

Hello Lori, 

 

Yes, I used that link many times. 

 

Best regards, 

 

Bettina 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for the fast reply, Bldruyck! 

    Have you also tried an incognito tab on any of your browsers?
    • Bldruyck's avatar
      Bldruyck
      Explorer | Level 4
      4 years ago

      Hello Lori, 

       

      Yes, I did and it does not help.

       

      Best, 

       

      Bettina

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hm, I see Bldruyck.

        Can I send you an email, so we can have a look into this?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!