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Forum Discussion

Dan_C's avatar
Dan_C
New member | Level 2
24 days ago

Need to cancel subscription but cannot access account as I have no access to email

Hi,   My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstan...
Account Access
Billing
cancellations
Payments
yveslin's avatar
yveslin
Explorer | Level 3

Hi Hannah,

I’m in a similar situation and had followed your instructions. I’ll provide my ticket number once available.


Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Sure thing yveslin 

 

Take your time and let us know once you have your ticket number, in order for us to locate it on our end. Thanks! 

  • yveslin's avatar
    yveslin
    Explorer | Level 3
    13 days ago

    Dear Megan,

    It’s been a week and I still have not heard back from Dropbox, I do not have a ticket number to provide. Meanwhile, my credit card has already been debited. Please advise urgently.

    Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 days ago

      yveslin, did you log your ticket with a different email address than the one you see here? 

       

      If yes, please check that email address’s inbox/spam folder and see if you can locate your support ticket now.

      • yveslin's avatar
        yveslin
        Explorer | Level 3
        12 days ago
        Hi Nancy,

        Here is my support ticket number:

        Ticket #24446560: DB: Billing, payments, and subscription changes

        I am looking forward to hearing back from you soon

        Regards

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