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Forum Discussion
Need help cancelling a subscription
Hello: the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password. How do I go about getting help from Dropbox??
- Jay
Dropbox Staff
Hi mayipetracek, thanks for bringing this to our attention.
I'm sorry to hear about your circumstances.
Is there a payment associated with the account, or you simply want the account to be deleted?
This will help me to assist further!
Hi Jay: yes, we would like to cancel the subscription and if possible obtain a refund for the unused portion. The $119.88 was debited from our checking account back in November. The account would have been under the name of [Removed as per Community Guidelines] and our Treasurer's name was [Removed as per Community Guidelines]. Any help you can provide would be appreciated. He unfortunately kept things close to his chest.
[Removed as per Community Guidelines]
