You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bronwenc's avatar
Bronwenc
Explorer | Level 3
24 days ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August
cancellations
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
24 days ago
Bronwenc wrote:

PayPal shows this refund but it has not come through to my bank account.

Are the funds in your PayPal account? Can you not just transfer them to your bank account?

  • Bronwenc's avatar
    Bronwenc
    Explorer | Level 3
    24 days ago
    Not actually in the account just recorded as refunded
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      Would you mind giving us your support ticket number, Bronwenc?

      • Bronwenc's avatar
        Bronwenc
        Explorer | Level 3
        24 days ago
        24130387

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!