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Forum Discussion
Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story.
In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.comOr, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
I am in the exact same boat but I actually wound up with TWO business accounts which charged me 2 full yearly memberships after my trial expired. 1700 bucks that I never intended to spend.
I wasn't having any luck uploading my files on my original account, the site kept crashing mid-upload. These were 2GB files, tops. Thinking my account simply hadn't been properly upgraded, I made a second throwaway account to test the uploading capacity. It crashed again, and didn't seem to have been upgraded from a basic (free) DB membership.
Fastforward to yesterday, I notice 2 850$ charges on my card - apparently both accounts were automatically upgraded to business without my knowledge. One for the main account (which still shows up as 'basic' not business) the other for the throwaway account.
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Rich
Super User II
Super User II
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com
Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
- I have sent in my support ticket but I am hoping to get this resolved with a real human person. Unfortunately since today is Saturday, I will need to wait until Monday to have access to dropbox live support.
