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Bronwenc's avatar
Bronwenc
Explorer | Level 3
24 days ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August
cancellations
Refunds
Bronwenc's avatar
Bronwenc
Explorer | Level 3
Hi Hannah thanks for getting back to me. Refund was issued by your team. It shows in my PayPal account but there is no way to contact PayPal . The only contact I had directed me to here. Bank has no reason for it to be delayed. Other refunds have come through without an issue.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Thanks for the update here.

 

Can you please give us the ticket number for your communication with our support team, so we take a look, Bronwenc?

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