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dropboxISdissapointing's avatar
dropboxISdissapointing
New member | Level 1
18 hours ago

My Dropbox Account Dissappeared!!

I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB  of files and now when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!! How can I speak or chat with a human???

Thanks!

Account Access
Account Settings
File access
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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 hours ago
    dropboxISdissapointing wrote:

    I need help to get my DB account back. ... when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!!

    First step, use the credit card charge lookup tool to identify the account that you're paying for and confirm it's the same account that you're signing in to now.

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