You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jimmy hs's avatar
jimmy hs
Explorer | Level 3
2 months ago

My account was charged even after cancelling the trial, what can I do?

my credit card was charged for cancelled drop box during trial period. how to reverse the charge as there is no access to anyone in drop box to deal with this issue without having to cancel my card?
Billing
cancellations
Dropbox Basic
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jimmy hs - thanks for the additional information.

 

Would it be OK if we reached out via email to have a further look internally? 

 

Let us know and we'll use the email address that's associated with your profile here, on our Community. 

jimmy hs's avatar
jimmy hs
Explorer | Level 3
2 months ago

Yes please. thank you for being so helpful

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    No worries, Jimmy - you've got :envelope: 

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