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Forum Discussion
My account shows error that I'm on Basic, even though I've paid for an upgrade
I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T ...
Rich
Super User II
Super User II
busyday74 wrote:
I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!
You likely started a new, second account rather than upgrade your existing account. Use the credit card charge lookup tool to identify the account you're paying for. I'm betting it's on a different email from the Basic account you're signing in to.
hmmmm. So when I log in on the internet I have the basic and when I follow the app on my computer I have the upgrade.
They both use the same email and account details! isn't technology wonderful 🙂
- Megan
Dropbox Staff
Hey busyday744, now that's interesting!
How did you upgrade in the first place? Was it directly from our end, or maybe through Apple/Google?
Can you send me a screenshot of your account's plan page as shown here?
I upgraded with the app on the computer I think.
today I noticed an email that told me I had deleted over 3k files and to restore them follow the link. when I did so it told me my account was out of date and to renew.
I closed all that down and logged in from the net. that's when all this started lol.
working on a screen shot now for you.
really sorry but don't know how to add the screenshot here 😞
