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Forum Discussion

sigauke1971's avatar
sigauke1971
New member | Level 2
5 months ago

Monthly billing when I do not have a premium account.

I really do not know what is happening but recently Dropbox has been billing my account that I have never upgraded and last used in 2019.  Who can I speak to that this is resolved?
Billing
Payments
Plans
sigauke1971's avatar
sigauke1971
New member | Level 2

Thank you.  I have found out that an email other than mine is linked to my DropBox; I do not know who the person is.  I have also looked for the delete account button but there is nothing.  What is the ultimate solution for this? I will be contacting my bank to have the payment link broken.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey sigauke1971, I hope you're doing well!

 

Our Support should be able to help with the cancellation of this charge, even if it's from a different account, provided you have the billing info.

 

Have you tried to follow the steps Rich provided, in order to contact our Support team?

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • sigauke1971's avatar
    sigauke1971
    New member | Level 2
    5 months ago

    Hi Megan,

     

    Thank you so much for your help.  I have followed @Rich's instructions and raised ticket.

    The ticket is #239934322

     

    Thank you so much for your help in resolving this matter.

     

    Best regards.

    • sigauke1971's avatar
      sigauke1971
      New member | Level 2
      5 months ago

      Apologies, I put too many digits!  The ticket is #23993432

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey sigauke1971, thanks for that! 

         

        I just replied back to you. I'll see you there!

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