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Forum Discussion
sigauke1971
6 months agoNew member | Level 2
Monthly billing when I do not have a premium account.
I really do not know what is happening but recently Dropbox has been billing my account that I have never upgraded and last used in 2019. Who can I speak to that this is resolved?
sigauke1971
New member | Level 2
Thank you. I have found out that an email other than mine is linked to my DropBox; I do not know who the person is. I have also looked for the delete account button but there is nothing. What is the ultimate solution for this? I will be contacting my bank to have the payment link broken.
Megan
6 months agoDropbox Staff
Hey sigauke1971, I hope you're doing well!
Our Support should be able to help with the cancellation of this charge, even if it's from a different account, provided you have the billing info.
Have you tried to follow the steps Rich provided, in order to contact our Support team?
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- sigauke19716 months agoNew member | Level 2
Hi Megan,
Thank you so much for your help. I have followed @Rich's instructions and raised ticket.
The ticket is #239934322
Thank you so much for your help in resolving this matter.
Best regards.
- sigauke19716 months agoNew member | Level 2
Apologies, I put too many digits! The ticket is #23993432
- Megan6 months agoDropbox Staff
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