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Forum Discussion
Linking Personal and Business accounts - Account types?
I searched the help and forums, but couldn't quite find the answer to my question.
My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the...
devynosborne wrote:
But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard.
While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team plan, which would be Business Standard or Business Advanced. You can't link a Plus and Professional account.
I believe I read there are actually two different Dropbox folders (presumably labeled appropriately) that otherwise behave like a normal personal one. That would be ideal.That's correct. The existing personal account would have its folder renamed to Dropbox (Personal) and the Business account would be in a folder called Dropbox (Team Name), where Team Name is the name you give to the Business team.
This is ridiculous and misleading.
Yes, it's confusing and it feels like I'm being punished. I've paid for years what is going on here? So now that they got rid of teams, which I never wanted anyway but used my business account. Does this mean I can't synchronize these once-linked accounts? if this is true then as I've been doing for years I can no longer sync my personal and business accounts to the same PC?
- Hannah
Dropbox Staff
Thanks for the nudge, EMarioC and sorry for any confusion.
If your business account was a free team and you had linked it with a personal account, yes, you won't be able to link these two accounts any more.
A personal account can only be linked to a paid Dropbox Business account. You can read more about what happened here.
You stated: If your business account was a free team and you had linked it with a personal account, yes, you won't be able to link these two accounts anymore
No, my former 'Team Account' is billed ($119 per year) under the name "Dropbox Plus', you have converted it to this NEW category of 'Personal Account.' This account WAS AND IS NOT FREE. However, YOU CHANGED IT FROM A BUSINESS ACCOUNT to a 'Personal Account', Not ME! 'The TIS team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all TIS groups have been deleted. Your account has been converted to a personal Dropbox plan'
WHY, WHY, WHY?
Any resonable person would understand that an account called a TEAM account to which you could add other seats for more Team memebers is a business account. Why would this ever be 'converted' to a personal account?
So this is how it will go moving forward. I will move all my data (I'm moving my 2+ TBs to another service. I'm done with you. I will tell everyone who will listen (IT Pro for 30+ years) to Drop! You and why. Trust me they will listen.
Your messaging is deceptive, confusing and self serving. Just terrible. The text below from I guess what is now an outdated web page. You have waisted my time and caused me to move 2T of data to another provider.
Keep teams flowing
Dropbox helps your team with tools that bring everyone’s work together in one focused place. Access and share files, coordinate projects with co-workers, and communicate right alongside everyone’s work.
This account WAS AND IS NOT FREE.
This account WAS AND IS NOT FREE.
This account WAS AND IS NOT FREE.
This account WAS AND IS NOT FREE.
This account WAS AND IS NOT FREE.
- Jay
Hi EMarioC, it was possible to be a member on a a free team account, and also be on a paid Plus account. In the system, it would have appeared as a work account, not a personal account.
Your Plus quota wouldn't have been shared with other members of the free team, however. Your quota would remain on your own account.
