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Forum Discussion
I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Megan
Dropbox Staff
Dropbox StaffHi vbarker7, thanks for bringing this to our attention.
Did you upgrade via the Dropbox site directly, or on the mobile app? According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
This will help me to assist further!
I have only 1 account. I upgraded from the Dropbox website. And I was charged by dropbox.
