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Forum Discussion
I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
I'm having a similar issue. I'm paying for Plus and was charged for the Plus upgrade but my account still says Basic. My dropbox account doesn't show any charges/invoices but my bank account has show charges for $12.65 ($11.99 + tax) for the plus upgrade for the last 3 months. I keep getting emails stating I'm going over my storage space but I'm paying for plus. I can't upload anymore cause it says I don't have enough space. I've been trying to contact someone from dropbox but I get a bot or no reply back to my contact support emails. At this point, I want a refund for the last 2 months that I haven't been able to use my dropbox account.
Megan
Dropbox Staff
Dropbox StaffHi vbarker7, thanks for bringing this to our attention.
Did you upgrade via the Dropbox site directly, or on the mobile app? According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
This will help me to assist further!
