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Forum Discussion
I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Jay
Dropbox Staff
Dropbox StaffHi cat_hmuaokc, thanks for bringing this to our attention.
Are you able to see any payments on your account from this page?
Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play?
This will help me to assist further!
I purchased the plus plan 2 days ago through apple services and can not get my storage to update to the new, correct amount. I put in a ticket the very same day and am still waiting for a reply. I see no billing info in my drop box profile under billing, and I have screenshots to provide proof of purchases as well.
And in a side not I tried to purchase the plus plan on the website but it kept having “errors”, the drop box lite app on the computer did the same and then finally the mobile app on my iPhone let me pay but, nothing has happened to my storage space yet.
Thank you for your timely response.
And in a side not I tried to purchase the plus plan on the website but it kept having “errors”, the drop box lite app on the computer did the same and then finally the mobile app on my iPhone let me pay but, nothing has happened to my storage space yet.
Thank you for your timely response.
- Megan
Hi AJskah01, sorry to hear about that!
If you actually just recently paid for your upgrade, can you please follow these steps?
1. Open your Dropbox app and tap 'Account'
2. Tap on the gear icon at the top of your screen to access your settings
3. Tap on 'Restore purchases'This should activate your last upgrade. Also, feel free to send me your ticket number reference, in order for me to locate it on our system.
Let me know more!
- It says “Unable to restore Purchases” (NSURLErrorDomainError 409)
My PayPal’s Invoice ID shows as :MSSSZWLKG7a0
My paypal Transaction ID shows as :9B55135104317315F
I bought this through the iPhone app as it was the only one stable enough between using the website and apps. So it is through the IPhone store, I have spoken with them over the phone and all they can do is cancel my subscription/refund
I’d post pictures to drop box to show you the receipts but my storage is 16.5 gb of 2 gb. So over 800% full if that matters for anything.
