You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Hannah
Dropbox Staff
Dropbox StaffHey cat_hmuaokc, sorry to jump in here, but what do you see in the plan tab of your account settings here?
Also, are you currently paying for your Dropbox subscription through Apple iTunes?
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
I am having the same issue.
Can't cancel. I can't change my billing. I have been paying for this service for nearly 10 years. I don't think I bought through iTunes. I don't know how to check this. I checked subscriptions on my phone. Don't see anything. Can someone help?- Walter
It says drop box basic. But if i go to billing it shows i am paying for drop box plus for the last few years.
